First & Second Charge Administrator – Clever Lending

The Department

Clever Lending are a Specialist Distributor, focused on delivering first charge mortgages, second charge mortgages, commercial and bridging loans that meet client needs – whilst providing a service to be relied on at every stage.

Clever are looking for a highly experienced professional with the ability to be able to understand the complex market of Specialist first and Second Charge Lending. You will be assisting the placement team to take cases from the point of sale to completion whilst ensuring there is a smooth process for each completion.


  • Communicate with introducers, and clients building a strong rapport and relationships, working together to ensure cases are dealt with in an appropriate and efficient manner through to completion
  • Take ownership of each converted case through the key stages of application
  • Completing all necessary documentation to a high standard required by all parties. Ensuring all paperwork and relevant documentation are completed and updated using relevant systems
  • Liaise with clients via phone, email and letter
  • Liaise with Lenders, Surveyors, Banks and alternative Finance Houses to ensure speed of recovery of required documentation
  • Maintain service levels
  • Keep up to date with all tasks allocated.
  • Updating the case management system and ensuring its accuracy of case notes and relevant items requested and received
  • Must have the ability to work on their own initiative as well as part of a team.Understanding the use of multiple operating systems provided by key providers
  • Be aware of and follow compliance procedures and processes.
  • The ability to communicate accurately and precisely, proactively keeping all parties informed and up to date on current cases.
  • Work to ensure consistent delivery of excellent customer service and achievement of department and individual objectives and sales targets
  • Provide support to team members when required in order to ensure consistent levels of customer service and best practice is maintained.
  • The ability to take positive, effective and timely action whilst prioritising workloads.
  • Relay any issues that arise to the office manager / placement staff promptly
  • To work to targets set by management
  • To attend all training as required by manager and to proactively improve product knowledge

 Key Skills & Experiences

  • Time Management skills are required to work and adhere to deadlines
  • Methodical and reliable with attention to detail
  • Experience within the First and Second Mortgage Market
  • Confident with good verbal and written communication skills
  • History of working with intermediaries
  • Ability to engage with others and be a team player.
  • Keen for new experiences, responsibilities and accountability.
  • Mature, credible and comfortable in dealing with a wide range of lenders, sales managers, financial institutions
  • Ability to work using own initiative
  • Working to deadlines
  • Career driven
  • Desire to wish to succeed and help the company grow
  • Ability to challenge decision made by lenders and surveyors
  • Knowledge of both Microsoft Word and Excel
  • Ability to be a team player
  • Target drivenAbility to work to given KPI’s



  • Use company management systems to record and update notes, documents commissions and sources of business
  • Establish and maintain a solid working relationship with all areas of the business, external clients, and lenders whilst promoting our professional service at all times
  • Maintaining and developing business relationships with intermediaries where called upon
  • To ensure all Company policies/values are communicated, understood and adhered to
  • To ensure that all communication is within the boundaries of data protection and TCF guidelines
  • Promote the business through a professional, helpful and willing attitude to all business contacts and colleagues



  • Ensure service standards as prescribed by the company, are maintained at all times
  • To present a positive and professional image of the team, service and company at all times
  • Proactively communicate with internal and external persons
  • Ensure service level standards, prescribed by the company, are met in all instances
  • To contribute and make suggestions to the improvement of services
  • To act as an effective team member
  • To maintain agreed Key Performance Indicators



  Risk Assessment

  • To adhere to the company’s compliance and TCF guidelines and maintain service levels within the prescribed guidelines
  • To recognise highlight potential business or service risks and act responsively by proactively notifying
  • Relevant business stakeholders
  • To carry out all duties in accordance with the specified processes, T&C guidelines and professionalism at all times
  • To report any and all money laundering risks to the relevant department.
  • To remain vigilant in respect of money laundering risks as highlighted in company and industry policies  and where appropriate, report any and risks or incidents to the relevant persons.


Professional/Personal Development



  • To ensure attendance at all mandatory training
  • Maintain own Continued Professional Development
  • To work towards achieving competencies outlined within the role.
  • To maintain a high level of product and industry knowledge


  • Methodical and reliable with attention to detail
  • Confident with good verbal and written communication skills.
  • Ability to engage with others and be a team player.
  • Keen for new experiences, responsibilities and accountability.
  • Mature, credible and comfortable in dealing with a wide range of lenders, sales managers, financial institutions
  • Career driven

Desire to wish to succeed and help the company grow



Able to work extended hours on occasions when required.




  • Ability to follow verbal and written instructions.
  • Able to communicate effectively via telephone and written media.
  • Ability to work under intense pressure situations
  • Ability to take on and process information quickly and effectively


Must be adept at using Microsoft Office 2000 or later. Have particularly good knowledge of Microsoft Excel and Microsoft Word, and ideally Microsoft Office or a similar E-mail database to a basic level. In addition have a broad knowledge of the internet and are able to use this for research and development.


Able to understand basic business finance, e.g. percentages and calculations, income and expenditure. Must be a competent writer of business letters.


  • Must be an excellent telephone communicator.
  • Experience within the financial industry is a key benefit.


Full Certificate in Mortgage Advice (CEMAP) or equivalent an advantage but not essential


Minimum two years recent administration experience within the first and second charge market. Dealing with mainstream and specialist First and second charge lenders an advantage



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