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Paylink Solutions is a multi-award-winning fintech provider that delivers digital affordability solutions across the financial services sector.

we do

Embark is the customer affordability platform we deliver to some of the UK’s leading banks, building societies, utilities companies and other lenders. It provides a full picture of someone’s financial situation and allows agents to recommend an affordable solution based on their circumstances.

Our Embark platform has been designed with FCA regulation in mind. It brings operations together as part of a consistent affordability system for agents and customers to self-serve, saving time, improving accuracy and maximising agent output, whilst providing a truly holistic view of a customer’s financial situation.

Originally developed for our sister company – and one of the UK’s largest free debt advice providers, PayPlan – our software now includes features, such as Open Banking, CRA integration, digital triage, arrangement proposals and auto requests for future affordability assessments.

we work with

Our software has been adopted by more than 20 lenders, including high street banks, challenger banks, building societies and third-party servicers to assist credit card, overdraft, loan and mortgage customers who’ve fallen into financial difficulty.

We collected and processed 1 million payments from clients with a total value of £170 million.