Paylink Solutions, part of the Totemic Group, has been named Best Customer Contact Technology Provider after a successful evening at the Collections and Customer Service Awards, hosted by Credit Strategy.
Used by more than 25 organisations within the financial services and utilities sectors, Paylink Solutions’ award-winning Embark product is a digital income and expenditure (I&E) platform with capabilities including Open Banking, Credit Reference Agency (CRA) integration, a Self-Serve Arrangement Module, an integrated live ChatBot and an Appointment Booking Module.
Andrew Alder, Director of Development and Partnerships at Paylink Solutions, said: “We’re delighted with this award win and to see how Embark is supporting agents with their income and expenditure conversations.
“It’s providing affordable payment arrangements, access to the right social tariffs, and identifying customers who might qualify for energy fund schemes, depending on which sector our clients operate in. This is not just a win for us but for our clients and their customers.”
Judges at the Collections and Customer Services Awards said: “An essential tool in reducing demand, especially given the funding pressures on the “free to use” debt advice sector, Paylink’s omni-channel, integrated and outcome-driven technology impressed the judges. Its clear benefits were demonstrated in meeting its affordability requirements as well as a smooth customer journey to telephone support.”
For more information on Paylink Solutions or to book a demo for your organisation, click here.